Privacy Policy

01 Introduction & Overview

Welcome to Jiten Edu Technologies ("we," "our," or "us"). We operate in Bengaluru, Karnataka, India, providing premier digital engineering solutions including custom website development, eCommerce platforms, educational learning management systems (LMS), mobile applications, and AI-powered sales and marketing automations.

This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our website (https://jitenedutechnologies.in and affiliated subdomains), our client portals, communication channels (including WhatsApp Business), and digital advertising interactions. We are deeply committed to maintaining the highest level of confidentiality and data security for all our visitors, clients, and partners.

02 Information We Collect

We only collect information that is strictly necessary to deliver high-quality technology services, facilitate technical consultations, and maintain smooth business interactions.

A. Information You Voluntarily Provide to Us

• Contact & Consultation Inquiries: Your full name, business email address, direct phone number (including WhatsApp number), and project requirements submitted via our consultation forms.
• Project Specifications & Assets: Branding materials, logos, content copy, design wireframes, domain credentials, and server access keys provided during development.
• Billing & Invoicing Records: Business name, registered address, GST identification number (GSTIN), and payment reference tokens necessary for transaction verification.
• Direct Communications: Chat records and queries exchanged with our team via WhatsApp API, email, or telephone consultations.

B. Information Collected Automatically

• Device & Network Identifiers: IP address, operating system, browser type and version, language settings, and screen resolution.
• Usage & Navigation Metrics: Pages visited, duration of visit, bounce rates, navigation paths, and referring URLs.
• Cookie Data: Session cookies and analytics tokens used to enhance website responsiveness.

03 How We Use Your Information

We process your personal information based on legitimate business interests, contractual necessity, and explicit consent for the following purposes:

04 Meta (Facebook) & Digital Advertising Policy

We utilize digital advertising platforms, including Meta Ads (Facebook & Instagram Ads) and Google Ads, to present our software engineering services to interested business owners and educational institutions.

When you interact with our digital advertisements:

• Meta Pixel & Conversions API: Used to understand general ad effectiveness, aggregate traffic patterns, and measure consultation form submissions.
• Custom Audiences & Retargeting: We may present tailored advertisements on Facebook or Instagram to visitors who have expressed interest in our eCommerce or education app development solutions.
• Opting Out: You can manage or disable personalized advertising at any time through your Meta Ad Preferences or by using standard browser ad-blockers.

05 Cookies & Tracking Technologies

Our website utilizes lightweight, modern cookies to provide a smooth, responsive browsing experience. Cookies are small data files stored on your local device.

• Essential Cookies: Critical for core website functionality, security tokens, and responsive UI caching.
• Performance & Analytics Cookies: Anonymous telemetry (e.g. Google Analytics 4) to monitor website speed and user interactions.
• Preference Cookies: Store session states such as menu toggles and theme settings.

You can adjust your browser settings (Chrome, Safari, Firefox, Edge) to reject or delete cookies. Note that disabling essential cookies may impact certain interactive components.

06 Data Sharing & Third-Party Service Providers

We share limited operational data solely with trusted, industry-standard technology vendors required to operate our business infrastructure:

• Cloud Hosting & CDN Infrastructure: High-security cloud hosting providers with ISO/IEC 27001 certifications.
• Payment Gateways: PCI-DSS certified payment processors (e.g., Razorpay, Stripe) for secure billing transactions. We never store credit card or banking credentials on our local servers.
• Communication Gateways: Official WhatsApp Business API partners (such as Sensy and ChatMitra) to deliver automated consultation confirmations.
• Legal Obligations: We may disclose information if mandatory by court orders, government authorities, or applicable laws under the Information Technology Act of India.

07 Data Protection, Security & SSL Encryption

Security is the cornerstone of our engineering practice. We deploy comprehensive technical, operational, and administrative safeguards to protect your personal and business data:

• 256-Bit SSL/TLS Encryption: All traffic between your browser and our servers is fully encrypted over HTTPS.
• Access Controls: Client project files, database credentials, and contact records are restricted strictly to authorized engineering personnel on a need-to-know basis.
• Sanitization & Validation: All server-side PHP forms employ strict input sanitization, header injection prevention, and Cross-Site Scripting (XSS) filters.

08 Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing support agreements (such as our 6-month free warranty), comply with statutory accounting and taxation requirements, and resolve potential disputes.

When project data is no longer needed, it is securely purged or anonymized from our active databases in accordance with standard data disposal procedures.

09 Your Privacy Rights & Controls

Depending on your jurisdiction (including the Digital Personal Data Protection Act of India, GDPR, and other regional laws), you hold the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we maintain regarding your inquiries or projects.
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete data.
• Right to Erasure ("Right to Be Forgotten"): Request that we delete your personal contact records from our active marketing lists.
• Right to Withdraw Consent: Opt-out of non-essential communications or promotional follow-ups at any time by messaging us on WhatsApp or emailing us.

10 Children's Privacy Protection

Our technology development services, consulting offerings, and B2B solutions are directed exclusively towards business owners, educational institutions, and adults aged 18 and older. We do not knowingly collect personal information directly from children under the age of 18.

For educational mobile applications and LMS systems custom-built for schools, the educational institution acts as the primary data fiduciary responsible for obtaining appropriate parental or guardian consent.

11 Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect advancements in our technology, regulatory compliance changes, or updates to advertising policies (such as Meta and Google guidelines). Any revisions will be published on this page with an updated "Last Updated" date at the top.

We encourage you to review this page periodically to remain informed about how we safeguard your information.

12 Grievance Officer & Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy, or wish to exercise any of your data protection rights, please contact our designated Grievance & Privacy Officer: